It refers to the adaptation of the hotel's activities and recommendations to the preferences expressed by the guest, such as cultural or gastronomic interests. It does not imply unlimited staff availability nor guarantee the fulfillment of all requests.

It is the guest's subjective perception during their stay, influenced by service, facilities, and the urban environment. It varies by individual and does not constitute a promise of a specific outcome.

No. Suggestions for points of interest, restaurants, or events provided by the hotel are merely informative. The availability, quality, and access to such places are the responsibility of the external establishment and the guest.

It comprises the common and private guest access areas within the building managed by Town Hotels (such as reception, lounge). It does not include third-party services (spa, external gym) unless expressly agreed, subject to availability and possible additional costs.

The accommodation provides the standard amenities described in the booking (bed, bathroom, cleaning). "Comfort" is a subjective expectation and can be affected by external factors such as urban noise, public works, or the behavior of other guests, outside the hotel's direct control.