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Clarifications on Urban Accommodation

Definitions and conditions that clarify common aspects of the hotel sector and the tourist experience in the city.

Service
What is considered "personalized service"?
It refers to the adaptation of the hotel's activities and recommendations to the preferences expressed by the guest, such as cultural or gastronomic interests. It does not imply unlimited staff availability nor guarantee the fulfillment of all requests.
Experience
How is the "accommodation experience" defined?
It is the guest's subjective perception during their stay, influenced by service, facilities, and the urban environment. It varies by individual and does not constitute a promise of a specific outcome.
Tourism
Are tourism recommendations binding?
No. Suggestions for points of interest, restaurants, or events provided by the hotel are merely informative. The availability, quality, and access to such places are the responsibility of the external establishment and the guest.
Hotel
What is included in the concept "hotel facilities"?
It comprises the common and private guest access areas within the building managed by Town Hotels (such as reception, lounge). It does not include third-party services (spa, external gym) unless expressly agreed, subject to availability and possible additional costs.
Accommodation
Does the accommodation guarantee a specific level of comfort?
The accommodation provides the standard amenities described in the booking (bed, bathroom, cleaning). "Comfort" is a subjective expectation and can be affected by external factors such as urban noise, public works, or the behavior of other guests, outside the hotel's direct control.

Contact

We are here to assist you. Get in touch with our team for any inquiries about your accommodation or travel experience.

AddressRonda Olga, 549, 31ยบ B
Business HoursMonday to Friday: 9:00 - 18:00
Customer ServiceAvailable for inquiries about your stay
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