1. Data Controller

The controller for the processing of your personal data is Town Hotels, with registered office at Ronda Olga, 549, 31º B. You can contact us for any privacy-related inquiries at info@townhotels.com or by phone at 997 846441.

2. Data We Collect

We collect the information you provide to us directly, such as when you make a booking, subscribe to our newsletter, or contact us.

• Identification and contact data (name, surname, email, phone).
• Data related to your stay (dates, accommodation preferences).
• Payment data necessary to process the transaction.
• Communications you exchange with our customer service.

Automatically Collected Data

We use cookies and similar technologies to improve your experience on our website, analyze traffic, and personalize content. This data may include your IP address, browser type, and pages visited.

3. Purposes of Processing

Your personal data is processed for the following legitimate purposes:

• To manage your booking and your accommodation experience at our hotels.
• To provide support and customer service.
• To send communications related to your stay (confirmations, reminders).
• To improve our services and the user experience on our website.
• To comply with legal and regulatory obligations.

We will not use your data for purposes incompatible with these without your prior consent.

4. Legal Basis and Retention

The processing is based on the performance of the accommodation contract, the consent you have given us (for marketing, for example), and legitimate interest to improve our services. We will retain your data for as long as necessary to fulfill the described purposes and legal obligations.

5. Data Recipients

Your data may be disclosed to:

• Service providers essential for our operation (booking platform, payment processors).
• Public authorities when required by law.

We do not sell or rent your personal data to third parties for commercial purposes.

6. Your Rights

You have the right to access, rectify, delete, object to, and restrict the processing of your data, as well as the right to data portability. You may also withdraw your consent at any time.

To exercise these rights, you can contact us at info@townhotels.com. We will respond to your request within the legally established timeframe.

If you believe your rights have not been properly addressed, you may file a complaint with the competent supervisory authority (Spanish Data Protection Agency).

7. Cookies and Tracking Technologies

Our website uses first-party and third-party cookies for technical, analytical, and personalization purposes. You can manage your cookie preferences through your browser settings.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration.

9. Changes to this Policy

We may update this policy occasionally. The most recent version will always be published on this page, indicating the date of the last update.

Last updated: May 2024